Spirant has grown from a single personal injury law firm launched in Liverpool in 2012. The business was launched with a mission: to reshape the way personal injury firms operate and to simplify and improve the experience for our clients. By focusing on customer service and embracing new legal tech we provided a more rounded service for our clients, with improved efficiencies to handle more claims and get the results our clients deserved faster. We were able to maintain impressive financial performance, despite a range of regulatory reforms being implemented in the UK which had significant impact on sector profitability.
With the strengths of our model proved, we were able to expand into new territories: opening up our personal injury legal services in Australia, delivering the same level of dedication to our clients across two hemispheres. We also looked at the wider sector – how could we help other firms provide the same benefits to personal injury victims that we were?
Two solutions: operational support and tech support.